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Meeting

Interpretation

Ensuring Security & Controlled Access in Training Environments

Interpreter
Quality

OUR PEOPLE + PROCESS GUARANTEE BEST IN CLASS DELIVERABLES

We maintain best in class interpreter status byincorporating a proven effective multi-step selection process. Based on these high standards, on average only 20% of prospective interpreters pass the screening process and interpret.

Sign Language
Business Meeting

Interpreter Screening Process

  • Minimum 1 year prior professional interpreting experience (average is 8 years)

  • Third-party language proficiency test with passing score of 3 or higher on the nationally-recognized ILR scale

  • Culture fit interview

  • Mock oral interpretation to evaluate 24 quality standards with a passing score of 80%+

  • Resume review

  • Written medical terminology assessment with a passing score of 90%+

  • Background check and security screen

  • IT spec test

  • Orientation with signed commitment to confidentiality, adherence to ethics, and HIPAA compliance

Evaluation process conforms to interpreting standards defined by:

  • National Council on Interpreting in Healthcare (NCIHC)

  • International Medical Interpreters Association (IMIA)

  • California Healthcare Interpreters Association (CHIA)

Continuing Education
  • Interpreter Portal – reference and training materials, feedback and discussion

  • Quality Assurance Team – led by interpreters with 20+ years’ experience

  • Virtual forums on a biweekly basis

Ongoing Quality Control
  • Client Call Ratings

  • Monthly Call Reviews

  • Random Call Reviews

  • Performance Tracking

Interpreter Ethics

National Council on Interpreting

in Healthcare (NCIHC)

  • Accuracy

  • Confidentiality

  • Impartiality

  • Respect

  • Cultural Awareness

  • Role Boundaries

  • Professionalism

  • Professional Development

  • Advocacy

Handshake

How Can We Help?

Contact us to explore how we might be able to help meet your needs through our interpreting services.

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