FOREIGN LANGUAGE
SERVICES SIMULATION
Interpretation
Ensuring Security & Controlled Access in Training Environments
Interpreter
Quality
OUR PEOPLE + PROCESS GUARANTEE BEST IN CLASS DELIVERABLES
We maintain best in class interpreter status byincorporating a proven effective multi-step selection process. Based on these high standards, on average only 20% of prospective interpreters pass the screening process and interpret.
Interpreter Screening Process
-
Minimum 1 year prior professional interpreting experience (average is 8 years)
-
Third-party language proficiency test with passing score of 3 or higher on the nationally-recognized ILR scale
-
Culture fit interview
-
Mock oral interpretation to evaluate 24 quality standards with a passing score of 80%+
-
Resume review
-
Written medical terminology assessment with a passing score of 90%+
-
Background check and security screen
-
IT spec test
-
Orientation with signed commitment to confidentiality, adherence to ethics, and HIPAA compliance
Evaluation process conforms to interpreting standards defined by:
-
National Council on Interpreting in Healthcare (NCIHC)
-
International Medical Interpreters Association (IMIA)
-
California Healthcare Interpreters Association (CHIA)
Continuing Education
-
Interpreter Portal – reference and training materials, feedback and discussion
-
Quality Assurance Team – led by interpreters with 20+ years’ experience
-
Virtual forums on a biweekly basis
Ongoing Quality Control
-
Client Call Ratings
-
Monthly Call Reviews
-
Random Call Reviews
-
Performance Tracking
Interpreter Ethics
National Council on Interpreting
in Healthcare (NCIHC)
-
Accuracy
-
Confidentiality
-
Impartiality
-
Respect
-
Cultural Awareness
-
Role Boundaries
-
Professionalism
-
Professional Development
-
Advocacy
How Can We Help?
Contact us to explore how we might be able to help meet your needs through our interpreting services.