
Interpretation
Ensuring Security & Controlled Access in Training Environments
Interpreter
Quality
OUR PEOPLE + PROCESS GUARANTEE BEST IN CLASS DELIVERABLES
We maintain best in class interpreter status byincorporating a proven effective multi-step selection process. Based on these high standards, on average only 20% of prospective interpreters pass the screening process and interpret.


Interpreter Screening Process
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Minimum 1 year prior professional interpreting experience (average is 8 years)
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Third-party language proficiency test with passing score of 3 or higher on the nationally-recognized ILR scale
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Culture fit interview
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Mock oral interpretation to evaluate 24 quality standards with a passing score of 80%+
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Resume review
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Written medical terminology assessment with a passing score of 90%+
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Background check and security screen
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IT spec test
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Orientation with signed commitment to confidentiality, adherence to ethics, and HIPAA compliance
Evaluation process conforms to interpreting standards defined by:
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National Council on Interpreting in Healthcare (NCIHC)
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International Medical Interpreters Association (IMIA)
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California Healthcare Interpreters Association (CHIA)
Continuing Education
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Interpreter Portal – reference and training materials, feedback and discussion
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Quality Assurance Team – led by interpreters with 20+ years’ experience
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Virtual forums on a biweekly basis
Ongoing Quality Control
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Client Call Ratings
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Monthly Call Reviews
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Random Call Reviews
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Performance Tracking
Interpreter Ethics
National Council on Interpreting
in Healthcare (NCIHC)
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Accuracy
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Confidentiality
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Impartiality
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Respect
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Cultural Awareness
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Role Boundaries
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Professionalism
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Professional Development
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Advocacy

How Can We Help?
Contact us to explore how we might be able to help meet your needs through our interpreting services.